Return & Refund Policy

Effective Date: 01.10.2025

At PawMonde, we care deeply about your satisfaction. If you are not completely happy with your purchase, we’re here to help. Please read the following policy carefully to understand our return and refund process.

1. General Conditions

  • This Return & Refund Policy applies to purchases made through our official website pawmonde.com only.
  • To be eligible for a return, your item must meet the conditions below.
  • We reserve the right to refuse returns that do not comply with our policy.

2. Return Period

  • You may request a return within 14 days of receiving your order.
  • Once approved, you must ship the item back within 7 days.
  • After this period, unfortunately, we cannot offer a refund or exchange.

3. Eligibility for Returns

To qualify for a return, please make sure that:

✔ The item is unused and in the same condition that you received it
✔ It’s in the original packaging with all tags, manuals, and accessories included
✔ There are no stains, odors, or signs of wear
✔ For hygiene reasons, certain products (such as opened supplements, grooming tools, or personal care items) cannot be returned once opened or used

We reserve the right to deny any return that shows signs of use or damage not caused by our error.

4. Return Process

  1. Contact us at info@pawmonde.com with your order number, product name, reason for return, and photos (if applicable).
  2. Our support team will review your request within 2 business days and provide instructions if your return is approved.
  3. Ship your item to the return address provided using a trackable shipping method.
  4. Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed within 7 business days after we receive your returned item.
  • Refunds are issued to your original method of payment.
  • Original shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or defective item).
  • If you return an item for personal reasons (change of mind, wrong size, etc.), you will be responsible for return shipping costs.

6. Exchanges

  • If you wish to exchange an item (e.g., different size or color), please return your original item and place a new order.
  • In certain cases, we may offer a direct replacement — please contact our support team to check availability.

7. Non-Returnable Items

Please note that the following items are non-returnable:

  • Opened hygiene or personal care products
  • Customized or personalized items
  • Gift cards or digital downloads
  • Items damaged through misuse or improper handling

8. Damaged or Defective Items

We stand by the quality of our products. If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery with clear photos showing the issue.
  • We’ll review your case and offer a replacement, exchange, or refund depending on the situation.

9. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

📧 Email: info@pawmonde.com
🏢 Address: 111 NE 1st Street 8th Floor #8388 Miami, FL 33132