Questions & Answers
Main Information
💬 Do you offer live chat support?
Yes, live chat is available during business hours.
🍖 How should I store pet food and treats?
Keep food in a cool, dry place and seal bags properly.
🩺 Are your pet foods and treats vet-approved?
Yes, we only sell trusted, high-quality brands.
📏 How do I choose the right size for my pet?
Check our size guide on each product page.
🚀 Do you offer same-day or express delivery?
Yes, express shipping options are available at checkout.
🔄 Can I set up recurring orders for pet food?
Yes! You can choose an auto-delivery option at checkout to ensure you never run out of food.
🏪 Do you have physical stores, or are you online-only?
We are an online store, but we sometimes have pop-up events—stay tuned for updates!
🆕 How can I stay updated on new products and offers?
Subscribe to our newsletter and follow us on social media!
🧼 Do you sell hypoallergenic grooming products?
Yes! We have shampoos and grooming supplies specially formulated for sensitive pets.
🛁 What is the best way to clean pet toys?
Most rubber and plastic toys can be washed with warm, soapy water. Check individual product labels.